Is your item damaged or missing parts? We’ve got you covered! See Damaged Items or Missing Parts for more information.
Most items can be returned within 30 days of delivery; however, some items are not eligible for return. Additionally, a modified return policy applies to some products, including large furniture. For more details, please read our Return Policy.
Returns are seamless and easy, and you can do it online!
Return and sending shipping costs will be deducted from your refund and can vary depending on the location of the return.
For items delivered via courier: Print the waybill label from your return confirmation email, and give it the collection agent.
For large, heavy, or fragile items delivered via special carrier: Follow the same steps above, but instead of printing a shipping label, we’ll coordinate for the carrier to pick up the item at your convenience.
In most cases, when returning an item, you can choose between store credit or receive a refund to your original payment method. For more details, check out our Refunds article.
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.
Return and sending shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.